The legal agreement governing your use of Veridian Reception's AI automation services and website.
These Terms of Service ("Terms") constitute a legally binding agreement between you ("Customer," "you," or "your") and Veridian Reception ("Company," "we," "our," or "us"), regarding your use of our AI automation services, including but not limited to AI receptionist services, email automation, website chatbots, SMS automation, and website development services.
By accessing our website, using our services, or entering into a service agreement with us, you acknowledge that you have read, understood, and agree to be bound by these Terms. If you do not agree to these Terms, you must not use our services.
Important: These Terms may be updated from time to time. Continued use of our services following any changes constitutes acceptance of the new Terms.
Veridian Reception provides AI-powered automation solutions for businesses, including:
24/7 call handling, appointment booking, lead capture, and customer inquiry management
Automated email campaigns, confirmations, reminders, and follow-up sequences
Intelligent website chat systems for lead qualification and customer support
Automated text messaging for reminders, notifications, and communications
Professional website creation, redesign, and development services
Custom AI implementations and business system integrations
To access our services, you may be required to create an account or enter into a service agreement. You must provide accurate, current, and complete information and maintain the accuracy of your account information.
You must be at least 18 years old and have the legal capacity to enter into contracts. If you are using our services on behalf of a business, you represent that you have the authority to bind that entity to these Terms.
• Setup fees and monthly retainer rates are discussed during consultation
• All pricing is subject to the agreed service contract
• Additional services may incur separate charges
• Prices may change with 30 days' written notice
• Setup fees are due upon service initiation
• Monthly retainers are billed in advance
• Invoices are due within 30 days of receipt
• Late payments may incur additional fees
Setup fees are non-refundable once work has commenced. Monthly retainer refunds are handled on a case-by-case basis according to the service agreement. Demo services are provided free of charge.
You agree to use our services in compliance with all applicable laws and regulations. You shall NOT use our services to:
Violation of this policy may result in immediate service suspension or termination without refund.
• We strive for 99.9% uptime for our AI services
• Scheduled maintenance will be announced in advance
• Emergency maintenance may occur without notice
• Downtime due to third-party services is beyond our control
• We may modify or discontinue services with notice
• Updates and improvements are made regularly
• Feature changes will be communicated to customers
• Legacy features may be deprecated with transition periods
Service Credits: In case of extended downtime exceeding our SLA, service credits may be provided as outlined in your service agreement.
All rights, title, and interest in our services, technology, software, and related materials remain the exclusive property of Veridian Reception. This includes:
You retain ownership of your business data, customer information, and content provided to us. However, you grant us a limited license to:
Your privacy and data protection are governed by our Privacy Policy, which is incorporated into these Terms by reference. Key points include:
For complete details on how we handle your data, please review our Privacy Policy.
IMPORTANT LEGAL DISCLAIMER
Our services are provided "as is" and "as available" without warranties of any kind, either express or implied.
• We strive to provide high-quality AI services but cannot guarantee perfect performance
• AI responses may occasionally be inaccurate or inappropriate
• Service availability may be affected by technical issues or maintenance
• Third-party integrations may impact service functionality
• AI systems are not perfect and may make errors
• Customer should review and approve AI responses for their business
• Complex or unusual scenarios may require human intervention
• Continuous training and improvements are ongoing
LIMITATION OF LIABILITY CLAUSE
To the maximum extent permitted by law:
Note: Some jurisdictions do not allow limitation of liability, so these limitations may not apply to you. This limitation applies to the fullest extent permitted by applicable law.
You agree to indemnify, defend, and hold harmless Veridian Reception, its officers, directors, employees, and agents from and against any claims, damages, losses, costs, or expenses arising from:
• 30-day written notice required for service termination
• Outstanding invoices must be paid in full
• Data export options available before termination
• Refunds handled according to service agreement
• Immediate termination for Terms violations
• 30-day notice for non-payment issues
• Service discontinuation with reasonable notice
• Data retention according to privacy policy
Upon termination, your access to services will cease, outstanding payments become due, and we will securely delete or return your data according to the agreed retention period and applicable laws.
These Terms are governed by and construed in accordance with the laws of the State of Colorado and the United States, without regard to conflict of law principles.
Any disputes arising from these Terms shall be resolved in the state or federal courts located in Colorado, and you consent to personal jurisdiction in such courts.
• Terms may be updated with notice
• Severability clause applies
• No waiver of rights by non-enforcement
• These Terms constitute the entire agreement
Effective Date: January 2024
Legal Notice
By using Veridian Reception's services, you acknowledge that you have read, understood, and agreed to be bound by these Terms of Service and our Privacy Policy.
These Terms of Service were last updated in January 2024 and are effective immediately upon posting.