Your privacy is important to us. This policy explains how Veridian Reception collects, uses, and protects your information.
Veridian Reception ("we," "our," or "us") is committed to protecting your privacy and ensuring transparency about how we collect, use, and safeguard your personal information. This Privacy Policy applies to our website, AI automation services, AI receptionist services, and all related offerings.
By using our services or visiting our website, you agree to the collection and use of information in accordance with this policy. If you do not agree with this policy, please do not use our services.
Contact Information: Name, email address, phone number, business name, and mailing address
Business Information: Industry type, business hours, services offered, and operational details
Communication Records: Messages, demo requests, support tickets, and consultation notes
Call Recordings: Recordings of calls handled by our AI receptionist services (with appropriate consent)
Chat Logs: Website chatbot conversations and SMS communications
Appointment Data: Scheduling information, calendar integrations, and booking details
Website Data: IP address, browser type, device information, and website usage analytics
Service Usage: Performance metrics, feature usage, and system logs
Integration Data: Calendar connections, CRM integrations, and third-party service linkages
We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:
We implement industry-standard security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. Our security practices include:
While we strive to protect your information, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security but maintain reasonable safeguards.
Depending on your location, you may have the following rights regarding your personal information:
To exercise your rights, contact us at:
Email: [email protected]
Phone: (719) 396-5730
We retain your personal information only as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required by law. Specific retention periods include:
We use cookies and similar technologies to enhance your experience on our website. These include:
Required for basic website functionality and security
Help us understand website usage and improve performance
Remember your preferences and enhance user experience
Deliver relevant content and track campaign effectiveness
You can control cookie preferences through your browser settings. However, disabling certain cookies may limit website functionality.
Our services may integrate with third-party platforms to provide enhanced functionality. These may include:
Each third-party service has its own privacy policy. We encourage you to review their policies when using integrated features.
Our services are not directed at children under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that we have collected personal information from a child under 13, we will take steps to delete such information promptly.
If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately at [email protected].
Veridian Reception is based in Colorado, United States. Your information may be transferred to, stored, and processed in the United States or other countries where our service providers operate.
We ensure that any international transfers comply with applicable data protection laws and implement appropriate safeguards to protect your information during such transfers.
We may update this Privacy Policy from time to time to reflect changes in our practices, services, or legal requirements. When we make material changes, we will:
Your continued use of our services after changes become effective constitutes acceptance of the updated policy.
If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:
We aim to respond to all privacy-related inquiries within 5 business days. For urgent matters, please call us directly.
Legal Disclaimer
This Privacy Policy is governed by the laws of Colorado and the United States. Any disputes relating to this policy will be resolved in the courts of Colorado.
This policy was last updated on January 2024 and is effective immediately.